Final Cut Server - Contacting AppleCare Support

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Note: The 11-digit Support ID number is different from the product serial number used
to install Final Cut Server.

• The version of Mac OS X you have installed. To find the version, choose Apple menu >

About This Mac.

• The version of Final Cut Server you have installed that you have a question about. To

find the version of Final Cut Server on your computer, choose Final Cut Server > About
Final Cut Server.

• The model of computer you are using.

• The amount of RAM installed in your computer. You can determine this by choosing

Apple menu > About This Mac.

• What other third-party hardware is connected to or installed in the computer, and who

the manufacturers are. Include hard drives, graphics cards, and so on.

To access AppleCare Support for Final Cut Server, go to


There is also an item in each Final Cut Server client’s Help menu that will take you directly
to the AppleCare website.

To go to the AppleCare website from within a Final Cut Server client


Choose Help > Final Cut Server Support.



Solving Problems

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alias file An alias file is a small reference file that links to the master or original file.
Final Cut Server uses aliases to represent assets in productions and creates aliases when
preparing assets for disconnected use.

archive After a project or production is finished, you can use the archive feature to move
the assets from their current device to an archive device, which can be a FireWire drive,
a large slower drive, or another volume where disk space is not an issue. The assets remain
in the Final Cut Server catalog in an inactive state. They can be restored whenever they
are needed later.

asset Final Cut Server creates an asset for every uploaded media or project file. An asset
contains the primary representation file (the file that was uploaded), and can contain one
or more proxy files.

automation Final Cut Server supports a wide variety of automation features, making it
possible to configure Final Cut Server to automatically perform many tasks.

bundle asset In Final Cut Server, you can upload a folder of files as a bundle asset. The
bundle asset contains all of the files in the folder, and the files cannot be accessed from
within Final Cut Server. Bundle assets are used to track Soundtrack Pro, Motion, and
DVD Studio Pro project assets and their linked media files.

cache To use an asset from the Final Cut Server catalog on a client’s computer, the
computer must have a local copy of the asset. Final Cut Server maintains a cache area on
the client computer to store the local copies of the assets. You can define the location
and size of the cache in the client’s Preferences window.

catalog The catalog is the collection of assets that are managed by Final Cut Server.

client The user interacts with the Final Cut Server catalog by using a Final Cut Server
client. Final Cut Server clients are Java-based applications that can run on computers
using Mac OS X, Windows XP, and Windows Vista operating systems.

Clip Proxy At upload, Final Cut Server automatically creates a lower resolution Clip Proxy
file for video assets. The Clip Proxy is used in place of the actual video file when viewing
the asset in Final Cut Server. See also